Wednesday, October 6th

8:00 - 11:00 a.m.	2:00 - 5:00 p.m.
How to Become a Personal Lines SUPERAgent	Personal Lines Pitfalls
Selling Against the Direct/Captive Writer	Selling Against the Direct/Captive Writer
Ask the Experts	Agency Service Fees & Premium Fund Trust Accounts
Errors & Omissions (All Day)	Errors & Omissions (All Day)
Insurance Games I	Insurance Games II
Bloodlines & Birthdates: Gen X, Families & the Future of Your Insurance Agency	Street Level Ethics
Are These Losses Covered?	Endorsements: The Good & the Bad

Thursday, October 7th

8:00 - 11:00 a.m.	2:30 - 5:30 p.m.
Who is an Insured?	Are These Losses Covered?
Lean & Mean Management	Great Service Sells - How to Make Service a Selling Strategy
Top 10 Deal Closers You Can Use Tomorrow	Street Level Ethics
A New Compensation Model for the American Agency	Ask the Experts
Certificates